Turnover is the bane of hospitality organizations. Countless millions are spent every year to train, mentor, and educate staff. A huge number of man hours are expended for every on-boarded employee…
Read moreIn the hospitality and travel industries, there is no greater variable than the attitudes of staff and employees. You could choose any group of colleagues and have the same results. Every group has over achievers, under achievers…
Read moreMotivating people is not an easy task. Too often our efforts come off as a half-hearted attempt to be Tony Robbins. This sort of caffeine induced moment of exclamation can have a detrimental impact on your team…
Read moreOur plane touched down on a beautiful little island in the Caribbean. Having never been to this country before, our excitement and anticipation swelled as we taxied toward the terminal…
Read moreLets face it, turnover is a massive burden on any organization. The hospitality industry, especially has notoriously difficult issues with staff retention. While turnover is a costly experience, most organization just accept…
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