Joshua M Evans is an author and keynote Speaker on employee engagement, fulfillment, & retention. He writes about creating phenomenal company cultures, meaningful work experiences and genuine leadership.
Our plane touched down on a beautiful little island in the Caribbean. Having never been to this country before, our excitement and anticipation swelled as we taxied toward the terminal…
Read moreLets face it, turnover is a massive burden on any organization. The hospitality industry, especially has notoriously difficult issues with staff retention. While turnover is a costly experience, most organization just accept…
Read moreOne of the largest problems in the hospitality industry is keeping staff members engaged and committed. With some of the highest turnover rates of any industry, it is important that your guest-facing staff stay at the top of their game…
Read moreThe only way you get a chance at a second impression is to make a great first impression. People rarely give establishments an opportunity to try again. People are vigilant with how they spend their time and money…
Read moreAs the days grind along and clients’ faces begin to blend together, it is important to remember that it only takes ONE bad review to discourage potential guests. We have to refresh ourselves regularly and be cognoscente…
Read moreWhile aesthetics play a large role in a guest’s impression, their overall experience is much deeper. It goes beyond a receptionist’s smile or the bellhop’s efficiency. Every moment, down to the most miniscule interaction…
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