In the hospitality and travel industries, there is no greater variable than the attitudes of staff and employees. You could choose any group of colleagues and have the same results. Every group has over achievers, under achievers…
Read moreWe’ve all been there… in a painfully negative work environment. Pessimistic attitudes spread much more quickly than positive ones, so it is important that we strive for increasingly optimistic cultures in our workplaces…
Read moreGenuine customer loyalty is the Holy Grail of business development. Loyal customers will not only come back for more business, they will endorse you for free, make introductions to their friends, and protect you from your competition…
Read moreOne of the largest problems in the hospitality industry is keeping staff members engaged and committed. With some of the highest turnover rates of any industry, it is important that your guest-facing staff stay at the top of their game…
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