Everyone is in the business of serving others… or at least they should be. The best way to build a phenomenal business is to have staff and team members that genuinely want to serve. Whether it is serving the clientele or serving…
Read moreMost businesses want to be better than their competition. Yet, the vast majority of organizations look towards their competition for ideas. This is a stagnant way of doing business. If any organization wants become peerless, they must be different…
Read moreWhile aesthetics play a large role in a patient’s impression, their overall experience is much deeper. It goes beyond a receptionist’s smile or the operation’s efficiency. Every moment, down to the most miniscule interaction plays a part in the overall experience…
Read moreEveryone hopes their employees are engaged in their work. However, according to a recent poll they probably aren’t. Engaged Employees are great! They are genuinely more likable, more committed to their work…
Read moreEmployee Engagement is an important part of any successful company. Executives and managers are continually asking themselves “What are the most important factors that contribute to an employee’s engagement at work?”
Read moreEvery organizations dreads turnover. All the time and money spent on training an employee disappears behind a letter of resignation. How can we lower turnover and make your people want to stay?
Read moreThe first thing that comes to mind is someone on vacation. Enjoying themselves, wondering why they would ever return to their normal lives. Forget that association for moment. I am speaking about building a workplace paradise for employees and staff members…
Read moreYou will never have an extraordinary hotel, restaurant, bar, or any other type of business if your employees are complacent. You must strive for excellence and truly care about all facets of a business in order to be best in class…
Read moreHow do I get my staff to do what I want? You CAN’T!!! While fear is one of the most prevalent ways to instill a sense of authority in staff members, it is usually short-lived.
Read moreEveryone desires to be part of something extraordinary. It is often left to mangers to create an environment of enthusiasm and passion within their teams. When people are passionate about their work they commit to excellence…
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