The comfort of your guests and patrons is paramount to anything in the hospitality business. Everyone likes cleanliness, efficiency, and attention to details, but the single most important factor to your guests’ well being is feeling welcomed and comfortable…
Read moreHow to Start your Day from Greatness! Ask yourself this question: What part of your job are you the best at? Thats where you should start your day. A bartender once told that he cut the perfect lime slices…
Read moreAll guests want to be served well. The main goal of any hotel or restaurant employee is to serve their guests well. The people that come through your doors are the only reason businesses succeed…
Read moreIn the hospitality and travel industries, there is no greater variable than the attitudes of staff and employees. You could choose any group of colleagues and have the same results. Every group has over achievers, under achievers…
Read moreOne of the largest problems in the hospitality industry is keeping staff members engaged and committed. With some of the highest turnover rates of any industry, it is important that your guest-facing staff stay at the top of their game…
Read moreThe only way you get a chance at a second impression is to make a great first impression. People rarely give establishments an opportunity to try again. People are vigilant with how they spend their time and money…
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