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Joshua M. Evans | Corporate Culture Expert | Digital Media Personality | International Speaker | TEDx Programmer Logo Joshua M. Evans | Corporate Culture Expert | Digital Media Personality | International Speaker | TEDx Programmer Logo Joshua M. Evans | Corporate Culture Expert | Digital Media Personality | International Speaker | TEDx Programmer Logo
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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

The Holy Grail of Business Development: Customer Loyalty

Joshua Evans2017-08-16T15:58:28+00:00February 27th, 2017|clients, employee engagement, enthusiasm, excellence, Guest Experience, motivation, staff, Workplace Environment|

Genuine customer loyalty is the Holy Grail of business development. Loyal customers will not only come back for more business, they will endorse you for free, make introductions to their friends, and protect you from [...]

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Reviews: The Good, The Bad, and The Ugly

Joshua Evans2017-08-16T15:58:28+00:00February 6th, 2017|employee engagement, enthusiasm, Guest Experience, Problem Guests, service|

Lets Describe the 3 Types of Reviewer: 1. Obligated – These are the people that always review the place they stay at or eat at. There are never huge swings in their reviews., Often they [...]

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The Selflessness of Serving Others

Joshua Evans2017-08-16T15:58:29+00:00January 30th, 2017|clients, employee engagement, enthusiasm, Guest Experience, service, staff, Uncategorized, Workplace Environment|

Everyone is in the business of serving others... or at least they should be. The best way to build a phenomenal business is to have staff and team members that genuinely want to serve. Whether [...]

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You Will Never be the Best if you are Mimicking your Competition

Joshua Evans2017-08-16T15:58:29+00:00January 16th, 2017|employee engagement, excellence, Guest Experience, staff, Workplace Environment|

Most businesses want to be better than their competition. Yet, the vast majority of organizations look towards their competition for ideas. This is a stagnant way of doing business. If any organization wants become peerless, [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

The Impossible Utopia – Striving for Greatness in the Realm of Reality

Joshua Evans2017-08-16T15:58:29+00:00November 15th, 2016|enthusiasm, excellence, Guest Experience, motivation, Workplace Environment|

Every manager and executive dreams of a perfectly crafted business that runs like clockwork. We would all like to see a business with loyal employees, fanatical clients, and best in class positioning in the marketplace. [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

Choose One: Passionate Staff or a Mediocre Business

Joshua Evans2017-08-16T15:58:29+00:00September 27th, 2016|enthusiasm, excellence, Guest Experience, staff|

You will never have an extraordinary hotel, restaurant, bar, or any other type of business if your employees are complacent. You must strive for excellence and truly care about all facets of a business in [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

The ONE Thing you can do for Guests Today to bring Familiarity to an Unfamiliar Place

Joshua Evans2017-08-16T15:58:30+00:00September 20th, 2016|enthusiasm, excellence, Guest Experience, service|

The comfort of your guests and patrons is paramount to anything in the hospitality business. Everyone likes cleanliness, efficiency, and attention to details, but the single most important factor to your guests' well being is [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

Well Served… AND Heard – A Problem Guest, or a Problem Listening?

Joshua Evans2017-08-16T15:58:30+00:00September 6th, 2016|Guest Experience, Problem Guests, service|

All guests want to be served well. The main goal of any hotel or restaurant employee is to serve their guests well. The people that come through your doors are the only reason businesses succeed. We [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

3 keys to Inciting Passion in your Staff

Joshua Evans2017-08-16T15:58:30+00:00August 16th, 2016|Guest Experience, motivation, staff|

Everyone desires to be part of something extraordinary. It is often left to mangers to create an environment of enthusiasm and passion within their teams. When people are passionate about their work they commit to [...]

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  • Joshua M. Evans | Keynote Speaker Houston | Enthusiastic You! |

The Second Impression…

Joshua Evans2017-08-16T15:58:30+00:00June 14th, 2016|Guest Experience, service, turnover|

The Second Impression... How do you get a chance at a second impression? The only way you get a chance at a second impression is to make a great first impression. People rarely give establishments [...]

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