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5-Step Guide to Realign After Disruption

Get your team back on track and reengaged at work after organizational shifts.

No One Buys Anything Based On Facts

Think of the last thing you purchased. Was a television, car, computer, or even a book? No matter your answer, youpurchased based on emotion and so do your clients…

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The Holy Grail of Business Development: Customer Loyalty

Genuine customer loyalty is the Holy Grail of business development. Loyal customers will not only come back for more business, they will endorse you for free, make introductions to their friends, and protect you from your competition…

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Staff Leadership

Its not about Staff Management… we need to transition to Staff Leadership! You get the best effort from others not by lighting a fire beneath them, but by building a fire within. –Bob Nelson

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Reviews: The Good, The Bad, and The Ugly

Lets Describe the 3 Types of Reviewer: Obligated – These are the people that always review the place they stay at or eat at. There are never huge swings in their reviews., Often they just want to feel important…

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The Selflessness of Serving Others

Everyone is in the business of serving others… or at least they should be. The best way to build a phenomenal business is to have staff and team members that genuinely want to serve. Whether it is serving the clientele or serving…

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Being Your Best Self

If you ask the average person they will tell you that they are genuinely good. Most individuals believe they have above average intelligence, communicate more effectively than most, and are more selfless than most other people…

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The Curse of “How we’ve always done it”

Someone with vision will always outperform someone with experience. Experience is great! People learn wonderful things through their actions and through ‘trial and error’. People with experience should be treated as coveted assets by any business…

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Some Reservations with Resolutions

New Year’s resolutions are noble at their core. It is a well intended way to make positive changes in our personal and professional lives. However, the abandoned resolution has become more common than the completion of these resolutions…

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Patient Experience is More than a Pretty Lobby

While aesthetics play a large role in a patient’s impression, their overall experience is much deeper. It goes beyond a receptionist’s smile or the operation’s efficiency. Every moment, down to the most miniscule interaction plays a part in the overall experience…

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I’m Thankful for Enthusiasm

People will be spending Thanksgiving with their families, friends, colleagues, and loved ones. During this time of year, it is important to be thankful for the things that truly matter. Material things, money, or prestige should not part of the equation…

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