Joshua M Evans is an author and keynote Speaker on employee engagement, fulfillment, & retention. He writes about creating phenomenal company cultures, meaningful work experiences and genuine leadership.
While aesthetics play a large role in a guest’s impression, their overall experience is much deeper. It goes beyond a receptionist’s smile or the bellhop’s efficiency. Every moment, down to the most miniscule interaction…Read more
Genuine guest loyalty is the Holy Grail of hospitality. Loyal guest will not only come back to visit in the future, they will endorse you for free, make recommendations to their friends, and protect you from your competition…Read more