Joshua M Evans is an author and keynote Speaker on employee engagement, fulfillment, & retention. He writes about creating phenomenal company cultures, meaningful work experiences and genuine leadership.
The only way you get a chance at a second impression is to make a great first impression. People rarely give establishments an opportunity to try again. People are vigilant with how they spend their time and money…Read more
As the days grind along and clients’ faces begin to blend together, it is important to remember that it only takes ONE bad review to discourage potential guests. We have to refresh ourselves regularly and be cognoscente…Read more
While aesthetics play a large role in a guest’s impression, their overall experience is much deeper. It goes beyond a receptionist’s smile or the bellhop’s efficiency. Every moment, down to the most miniscule interaction…Read more
Genuine guest loyalty is the Holy Grail of hospitality. Loyal guest will not only come back to visit in the future, they will endorse you for free, make recommendations to their friends, and protect you from your competition…Read more
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