All guests want to be served well. The main goal of any hotel or restaurant employee is to serve their guests well. The people that come through your doors are the only reason businesses succeed…
Read moreEvery company desires to be better than their competitors. We spend money on researching our clients, competitors, and industry trends. We look at business analytics, costs of conversion, marketing impacts…
Read moreHow do I get my staff to do what I want? You CAN’T!!! While fear is one of the most prevalent ways to instill a sense of authority in staff members, it is usually short-lived.
Read moreTurnover is the bane of hospitality organizations. Countless millions are spent every year to train, mentor, and educate staff. A huge number of man hours are expended for every on-boarded employee…
Read moreSo, I’ve lost my passion. Now what? Have you ever had that sinking feeling where you just don’t have the excitement you once did he? Did you wake up one morning and realize you have lost all your passion for where you are, what you are…
Read moreEveryone desires to be part of something extraordinary. It is often left to mangers to create an environment of enthusiasm and passion within their teams. When people are passionate about their work they commit to excellence…
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