The Curse of Turnover

2017-08-16T15:58:30+00:00 June 22nd, 2016|Uncategorized|

The Honest Truth... Asking the Right Questions Lets face it, turnover is a massive burden on any organization. The hospitality industry, especially has notoriously difficult issues with staff retention. While turnover is a costly experience, [...]

4 Tips to Increase Guest Loyalty

2017-08-16T15:58:30+00:00 June 4th, 2016|Guest Experience|

Genuine guest loyalty is the Holy Grail of hospitality. Loyal guest will not only come back to visit in the future, they will endorse you for free, make recommendations to their friends, and protect you from your competition. When you can have a guest preaching your [...]